FREQUENTLY ASKED TENANT QUESTIONS

When is the rent due each month?

• Rent is due on the first of each month, and is late if we do not receive it by the fourth of the month, meaning late charges will apply starting the fifth of each month.

How can I pay my rent?

• You may mail your rent check or money order to Premier Property Management, 1000 N 9^th St., Suite 8, Grand Junction, CO 81501, or you can drop it by the office anytime. We do have a mail slot for after hour payments.
• Pay your rent online with a credit/debit card.
  

I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 7 days late?

• The rent is due on the first of the month. If the rent is not posted in our office by the seventh we serve a 3-day notice.

I am an excellent tenant and take good care of the home. Can you waive my late charges?

• No. Premier Property Management does not waive late charges. Fair Housing laws require that we treat all our tenants equally. We do not decide if one tenant is more deserving than another of paying late charges. We enforce late charges across the board.

What do I do if I have a maintenance issue?

• If you need routine maintenance during our regular business hours (Monday – Friday; 9:00 am – 5:00 pm) please call our office and we contact our vendors to address the issue. To report emergency maintenance after hours, weekends or holidays please call our pager (970-623-3136). You will need to leave a message with your name, address and telephone number. Please remember that the pager is for EMERGENCY’S ONLY, (an emergency is defined as a sudden, urgent, usually unexpected occurrence or occasion requiring immediate action) if you have a maintenance that is necessary, but can wait until the next day, call our office and leave the message on the office line. The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water has leaked into the home. There was a break-in and you have an unsecured entrance to the home.

Can I be charged for maintenance at the property?

• Yes, if the maintenance is discovered to be caused by tenant/guest damage or neglect, you will be charged. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.

Are pets allowed, and if so, what else do I need to know?

• You were rented the home with the knowledge that you did/did not have a pet. You may not acquire a pet after you move in. If a pet is found at the property, a Notice and Demand for Compliance with the lease terms will be issued. In addition, a violation fee will be imposed until we verify that the pet is no longer on the property.

Do I need Renter’s Insurance?

• Renter's insurance is not required, but is highly recommended. The owner's policy only covers the dwelling, not the tenant's personal belongings, medical, or liability insurance. For this reason, it would be a great idea to obtain renter's insurance upon moving in.

Can I install cable or satellite TV at the property?

• Generally yes. However, you must first obtain written permission from Premier Property Management. Some properties may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the tenant. Any damages to the property caused by the installation will be the responsibility of the tenant. Satellite dishes may not be installed on the roof or attached the building.

Can I install extra telephone lines?

• Generally yes. However, you must also obtain written permission from Premier Property Management to do this. All costs of installing extra phone lines are the responsibility of the tenant as well as any damages caused by the installation.

What are my responsibilities if my company transfers me before the end of the lease?

• All leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to "break a lease". Let us know what is happening as soon as possible so we can begin marketing the property for a replacement tenant. You however, are still responsible for all rent payments until we are able to re-rent the property. We also charge a release fee.

Can I sub-lease the property?

• No. The lease agreement clearly states that the tenant shall not sublet any portion of the property or assign the agreement without prior written consent from Premier Property Management.